Urgent Need Sr.desktop Remote Support Engineer Technical …

About the Position PleasefindbelowthedetailsoftheJD ConductingTelephonicinterviewsandschedulingface to faceinterviews.CompanyName TezcomESolutionPvt.Ltd.Designation TECHNICALSUPPORT EXECUTIVE for L Experience Fresher Experiencebothcanapply.Location BeckBagan Park Circus Timing FullTimeSalary to As per Experience upon the last Drawn. DaysWorking DaysJobdescriptionsarementionbelow level desktopremotesupportengineersResponsibilities Job Description Providing technicalsupportto end users viaremotesupport Diagnose and resolve technicalsoftware issues. Offer alternative solutions where appropriate. Configure G G backup for customers. Goodcommunicationskillsfordevelopingsales. Providingtechnicalinformationandexplanations. Maintainscommunicationequipmentbytroubleshooting reporting andtrackingproblems. TechnicalsupportExecutivemusthaveexperienceinWindowandMacOstroubleshootingdesktop printer emailconfigurationandsupport outlookexpress AOL Yahoo Gmailetc computervirus thirdpartypaidandfreecomputersoftwares QuickBookstroubleshooting routerconfigurationandtroubleshooting wifi troubleshooting Engineersmusthaveexperienceintroubleshootingsuchissuesoverthephonebysharingcomputerremotescreenofthecustomers.Skill Set Good working knowledge of Active Directory GroupPolicies WINS DNS DHCP. Day to day troubleshooting for Incidents Problems reported by users and timely update in the ticket logging tool Troubleshootingdesktop laptop OS issues Installation re installation configuration Troubleshooting of systems printers scannersInstallation re installation configuration Troubleshooting ofsoftware applications Installation configuration Troubleshooting of e mailclient Install antivirus software and check virus definition auto updates ondesktops laptops which have failed automatic update Install approved patchesonto desktops laptops which have failed automatic update Remove virus fromrespective desktop laptop Handle IMACs pre approved low impactInstall Move Add and Change OS builds fromapproved image Problem solving Capability Ability to quickly analyze diagnose technical problems Problem determination and resolution within SLA sWork with Local Global Teams Proactive and clear communication skillsQuality and Process Knowledge Should be good in client communication skillsWilling to Work on Shifts based on the projects need Desktop phone setup forprojects. Reducing repetitive calls.InterestedCandidates can sent their RESUME at hr tezcompccare.com or you cancontact us for future queries Contact RIZWAN MD Thanks Regards Bharti Ballygunge Kolkata Other information Company Tezcom E Solution Pvt.ltd Education Graduation Experience 1 Years Job sector Call Center no -- Principals only. Recruiters, please don’t contact this job advertiser. no -- Please, no phone calls about this job! no -- Reposting this message elsewhere is NOT OK.